Nigeria’s digital marketplace has grown rapidly, driven by widespread internet access, smartphone adoption, and the rise of e-commerce platforms and social media vendors.
While this expansion offers convenience and variety, it has also exposed consumers to significant risks such as misleading advertisements, counterfeit or substandard goods, and delayed or denied refunds, highlighting weaknesses in consumer protection and the urgent need for effective legal and institutional mechanisms to safeguard trust in the digital economy.
This article explores Nigeria’s legal and institutional framework for consumer protection in e-commerce, examining key statutes and the role of regulatory authorities in overseeing digital transactions.
It also evaluates the effectiveness of remedies such as refunds and reparations and highlights ongoing challenges in enforcement, oversight, and accountability within the sector.

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